Further, the suit adds, HP printer owners are forced to buy multiple color ink or toner cartridges, which are typically more expensive than black ink, in order to continue using the devices regardless of whether they need to print in color. “Consumers expect a printer to be able to print images and text in black and white when the printer still has sufficient black ink, regardless of the color ink level.”Īs a result of HP’s apparent non-disclosure of material facts concerning its printers, consumers are forced to spend more money on ink than they would otherwise reasonably be expected to, the case continues.
“Consumers are unaware of these material facts not only because Defendant fails to disclose them at the point of sale, but they defy common sense,” the complaint asserts. New to ? Read our Newswire DisclaimerĪ proposed class action alleges HP has intentionally failed to disclose to consumers that its OfficeJet printers use substantial amounts of color ink when printing black and white images and text and that the devices will stop working should their color ink be depleted.įiled April 10 in California’s Northern District, the 23-page case argues that reasonable consumers “do not know, and have no reason to know,” that HP’s printers were purposely designed to use color ink even when printing strictly black and white images or text, which the defendant refers to as “underprinting.” Further, due to HP’s apparent non-disclosures, consumers are similarly unaware that the printers will be inoperable once their color ink has run dry, the suit claims.
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